Last Updated: January 21, 2020

ISSUE

On premise customers with the Office 365 client began seeing unexpected credential prompts in Outlook for Windows starting on or after November 11th. This issue occurs if the Office 365 tenant has at least one mailbox in the cloud.

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STATUS: FIXED

Below are the two main options to resolve the issue:

1. Sync all your mailboxes to Office 365 as mail users so they are known hybrid users and get redirected back to on premises.

For more information see these reference materials:

Exchange hybrid deployment considerations which links out to this more specifically on AzureAD connect for syncing: Azure AD Connect sync: Understand and customize synchronization

Active Directory Synchronization is also listed as a pre-requisite for Exchange Hybrid: Hybrid deployment prerequisites

Active Directory synchronization: Deploy the Azure Active Directory Connect tool to enable Active Directory synchronization with your on-premises organization.

Outlook 365 Sign In

Learn more at Azure AD Connect User Sign-on options.

2. Use the PowerShell AutodiscoverPartialDirSync option when your tenant has Directory Synced some of your Active Directory users into the cloud, but you still have on-premises Exchange users that are not Directory Synced.

Set-OrganizationConfig

-AutodiscoverPartialDirSync

This parameter is available only in the cloud-based service.

The AutodiscoverPartialDirSync option is for scenarios where tenants have Directory Synced some of their Active Directory users into the cloud, but still have on-premises Exchange users that are not Directory Synced. Setting this flag to true will cause unknown users to be redirected to the on-premises endpoint and will allow on-premises users to discover their mailbox automatically. Online email addresses will be susceptible to enumeration. It is recommended to full Directory Sync all Active Directory users and leave this flag as the default False.

After you enable AutodiscoverPartialDirSync, it will take approximately 3 hours to fully saturate across the cloud.

For instructions using PowerShell see this topic, Connect to Exchange Online PowerShell.

Wexner Medical Center employees (@osumc.edu) are not eligible to use this service.

University employees and guests:
Use lastname.#@osu.edu and password

COTC employees:
Use lastname.#@mail.cotc.edu and passwordv

Silkypix for mac torrent. BuckeyeMail users at the university:
Use lastname.#@buckeyemail.osu.edu and password

Microsoft 365 allows the Ohio State community to collaborate through one cloud platform delivering a wide range of productivity apps.

Straits Outlook 4655

Access email, store and share files, communicate with your coworkers or students, schedule meetings, track your to-do lists and more by integrating applications and downloading them on up to five devices.

Approved Integrations

• Adobe Acrobat
• CarmenCanvas access to Office Online
• CarmenCanvas access to OneDrive
• iAnnotate 4
• Microsoft Official Courses On-Demand
• Notability
• Oncourse (EAB Integration)
• People Graph
• ReadAndWrite and ReadAndWrite Desktop
• RefWorks Citation Manager
• Smartsheet access to OneDrive
• Titanium Schedule Calendar Sync
• Zoom

Outlook 465 Smtp

Helpful Links

Outlook 365 Office

For additional assistance with Microsoft 365, contact the IT Service Desk at 614-688-4357 (HELP).